Senior Reservations Agent
We are seeking a Senior Reservations Agent on behalf of our client. You will be a key member of the reservations team, handling complex bookings and acting as a mentor to junior agents. What's Offered:
- A supervisory-level role with a path to management.
- Competitive salary, service charge, and full benefits.
- A professional and supportive team environment.
What You Will Do:
- Manage all booking inquiries, including groups and complex FITs.
- Ensure all reservations are entered accurately into the PMS.
- Handle escalated inquiries and support the Reservations Manager.
- Train and mentor junior Reservation Agents.
- Proven experience as a Reservations Agent in a 5-star resort.
- Strong knowledge of hotel PMS and booking channels.
- Excellent communication, organizational, and leadership skills.