Reservations Agent
On behalf of our client, we are recruiting Reservations Agents. You will be responsible for handling all incoming booking inquiries and ensuring a seamless and professional reservation process for guests. What's Offered:
- A key role in the resort's commercial team.
- Competitive pay, service charge, and full benefits.
- Excellent training and career development.
What You Will Do:
- Respond to all booking inquiries via email and phone.
- Accurately input and manage reservations in the Property Management System (PMS).
- Provide guests with detailed information on room types, rates, and packages.
- Ensure all booking details and payments are processed correctly.
- Previous experience in hotel reservations is highly preferred.
- Excellent English communication (written and verbal).
- Must be organized, detail-oriented, and a good team player.
- Knowledge of hotel PMS is an advantage.