Quality Assurance & Training Manager
We are recruiting a meticulous Quality Assurance & Training Manager on behalf of our client. You will be the guardian of brand standards, responsible for auditing service quality and developing training programs to address any gaps. What's Offered:
- A key role in ensuring 5-star service delivery.
- Competitive salary and benefits.
- A blend of operational and HR functions.
What You Will Do:
- Develop and manage the resort's quality assurance program.
- Conduct regular audits of all departments against brand standards.
- Analyze guest feedback and identify areas for improvement.
- Collaborate with L&D to create targeted training solutions.
- Previous experience in Quality Assurance or Training within luxury hospitality.
- A keen eye for detail and a strong understanding of 5-star service standards.
- Excellent analytical, organizational, and communication skills.