Guest Relation Officer - Chinese Speaking
We are seeking a Guest Relation Officer (Chinese Speaking) on behalf of our client. You will be the primary contact for our Mandarin-speaking guests, ensuring they have a comfortable and exceptional stay. What's Offered:
- Competitive salary, monthly service charge, and full benefits.
- A key role in enhancing the guest experience for a major market.
- Career growth opportunities.
What You Will Do:
- Welcome and assist Mandarin-speaking guests from arrival to departure.
- Provide translation services and handle all inquiries and special requests.
- Gather feedback and ensure all needs are met promptly.
- Liaise with F&B, Housekeeping, and other teams.
- Must be fluent in both Mandarin Chinese and English.
- Previous experience in Guest Relations or a similar role in a luxury resort.
- Excellent communication and problem-solving skills.