Development & Quality Manager
On behalf of our client, we are seeking a Development & Quality Manager. This hybrid role is responsible for enhancing both employee skills and service standards to drive overall excellence. What's Offered:
- A key strategic role impacting the entire resort.
- Competitive salary and benefits.
- Career growth in a leading hospitality group.
What You Will Do:
- Combine L&D and Quality Assurance functions.
- Develop and implement training programs based on quality audits.
- Conduct regular service and standards audits across all departments.
- Analyze guest feedback and operational data to identify improvement areas.
- Proven experience in L&D, Quality Assurance, or a related field within luxury hospitality.
- Meticulous attention to detail.
- Strong analytical, communication, and presentation skills.