Quality Assurance & Training Manager
We are recruiting a meticulous Quality Assurance & Training Manager on behalf of our client. You will be the guardian of brand standards, responsible for auditing service quality and developing training programs to address any gaps. What's Offered:
- A key role in ensuring 5-star service delivery.
 - Competitive salary and benefits.
 - A blend of operational and HR functions.
 
What You Will Do:
- Develop and manage the resort's quality assurance program.
 - Conduct regular audits of all departments against brand standards.
 - Analyze guest feedback and identify areas for improvement.
 - Collaborate with L&D to create targeted training solutions.
 
- Previous experience in Quality Assurance or Training within luxury hospitality.
 - A keen eye for detail and a strong understanding of 5-star service standards.
 - Excellent analytical, organizational, and communication skills.