Guest Relation Officer
On behalf of our client, we are seeking a warm and engaging Guest Relation Officer. You will be a key point of contact for guests throughout their stay, ensuring a personalized and memorable experience. What's Offered:
- Competitive salary and monthly service charge.
- Full accommodation and benefits.
- Career growth opportunities in Front Office or Guest Experience.
What You Will Do:
- Proactively engage with guests to anticipate their needs.
- Handle special requests, celebrate special occasions, and manage feedback.
- Coordinate with other departments to ensure seamless service.
- Provide information about resort facilities and activities.
- Previous experience in Guest Relations or Front Office in a 5-star resort.
- Exceptional interpersonal and communication skills (English).
- A genuine passion for hospitality and guest satisfaction.
- Additional language skills are a significant advantage.