Duty Manager
We are recruiting a Duty Manager on behalf of our client. You will be the senior manager on property during your shift (often evenings/nights), responsible for the smooth running of the entire resort and handling any escalated issues. What's Offered:
- A senior leadership role with operational-wide responsibility.
- Competitive compensation and full benefits.
- Excellent experience for future Front Office or Operations Manager roles.
What You Will Do:
- Act as the General Manager's representative outside of office hours.
- Oversee all hotel operations, including Front Office, F&B, and Security.
- Handle all major guest complaints, emergencies, and service recovery.
- Conduct property walks and ensure all standards are maintained.
- Proven experience as a Duty Manager or senior Front Office supervisor.
- Strong decision-making, leadership, and problem-solving skills.
- Must be calm, confident, and professional under pressure.